Our Pricing Approach
We aim to offer consistently competitive everyday pricing by keeping product margins lean and delivery costs transparent. This approach helps both individual customers and small businesses get better overall value without hidden fees.
1) Competitive Product Pricing (Lean Margins)
Instead of pricing products high and relying on constant discounts, we keep our product prices as sharp as possible day-to-day. In many cases, this means we operate with considerably lower margins than “traditional retail” pricing models.
- Better everyday pricing, not inflated “sale” pricing.
- Designed for customers who want value without gimmicks.
- Helpful for both personal use and small business purchasing.
2) Why Shipping Is Charged Separately
Delivery is provided by independent third-party courier and collection networks that must be paid for their services. Rather than building delivery costs into product prices (which raises the product price for everyone), we charge delivery separately so you can choose the option that suits you.
- Fairness: customers choosing collection or budget delivery options shouldn’t subsidise doorstep courier delivery.
- Transparency: you can clearly see what you are paying for — product pricing vs delivery cost.
- Choice: select the delivery method and price point that fits your needs.
3) Flexible Delivery Options (Typical Costs)
We offer multiple delivery choices depending on your location and preferred service. The most accurate shipping cost is always shown at checkout, but typical ranges are:
| Delivery Option | Typical Cost Range | Notes |
|---|---|---|
| Collection services (e.g. Pargo points or Bob Box Lockers) | From around R45 | Budget-friendly collection option (availability depends on area) |
| Local courier delivery | Often around R65 | Door-to-door courier in selected local areas |
| Main centres courier delivery | Often around R90 | Major metros and main distribution routes |
| Regional courier delivery | Often around R100 | Outlying areas may cost more depending on courier coverage |
Shipping costs and service availability depend on your delivery address, parcel size/weight, courier routing, and network conditions. The final cost is always calculated at checkout.
For full delivery terms, please refer to our Shipping Policy.
4) Authentic Products (Not Cheap Knockoffs)
We understand that when a price is competitive, customers may wonder if a product is different or lower quality. Our pricing is based on lean margins and transparent delivery costs — not on compromising product authenticity.
- Branded products: factory-sealed and sourced through reputable South African supply channels.
- House-brand products: packed by us in-house using trusted South African suppliers. Documentation such as COAs is available on request where applicable.
5) Packaging Notes (Trade-Packed Items)
To offer consistently competitive packaging prices, some packaging items are supplied trade-packed (such as lids and bases packed separately). This is a standard industry approach that reduces handling costs without affecting quality — helping you get better everyday pricing.
6) Summary: What This Means for You
- Competitive everyday product pricing through lean margins.
- Transparent shipping costs charged separately (no hidden delivery built into product pricing).
- Flexible delivery options so you can choose what suits your budget and convenience.
- Authentic products sourced through reputable supply channels.
If you ever have questions about pricing, delivery options, or sourcing, you’re welcome to contact us — we’re happy to help.
Frequently Asked Questions
Why is delivery showing at checkout if my cart is over R500?
We previously ran free-delivery thresholds, but our pricing model has been updated. We now keep product pricing more competitive by operating with leaner margins, and shipping is charged separately based on the delivery option you choose. This keeps pricing transparent and fair for customers who prefer budget delivery or collection options.
Do you ever offer free shipping?
Yes — from time to time we may run free-delivery promotions or minimum-order thresholds during specific campaigns. However, we don’t permanently build delivery costs into product prices. We prefer transparent pricing so customers can choose the delivery option that suits them.
Why are your prices lower than other stores for the same branded product?
In many cases, the product is exactly the same (same brand and supply channels). Our prices are competitive because we operate with leaner product margins and charge delivery separately rather than building “free shipping” into product prices. This helps keep everyday pricing fair and cost-effective.
Is this a knockoff or a cheaper version of the product?
No. Branded items are supplied factory-sealed and sourced through reputable South African supply channels. House-brand items are packed by us using trusted suppliers. Our pricing approach is based on lean margins and transparent delivery costs — not reducing product authenticity or quality.
How is my shipping cost calculated?
Shipping is calculated at checkout based on your delivery address, the delivery option selected (courier vs collection), parcel size/weight, and courier coverage. The checkout estimate is the most accurate and reflects real courier network costs at the time of ordering.
Can I choose a cheaper delivery option like Pargo?
Yes, where available. Collection networks (such as Pargo or Bob Box Lockers) often offer a more affordable delivery option compared to door-to-door courier. Availability depends on your area and the service options shown at checkout.
Why are some packaging items supplied trade-packed (e.g. lids and bases separate)?
Some packaging items are supplied trade-packed as a standard industry approach (for example lids and bases packed separately). This reduces handling and packaging costs without affecting quality, helping us keep everyday packaging prices consistently competitive.