Umuthi Menthol Crystals (Mentha arvensis)

Welcome to The Organic Station - A Trusted Name in Quality Products

At The Organic Station, your trust and security are our top priorities. We have proudly served our customers for over two years, providing a curated selection of natural and organic products that promote health and well-being.

Who We Are

The Organic Station is a registered business with the Companies and Intellectual Property Commission (CIPC). Our registration details are as follows:

• Business Registered Name: The Organic Station
• Registration Number: 2025/382046/07

These credentials reflect our commitment to operating transparently and adhering to all regulatory requirements.

Your Payment Security

We take your financial security seriously. That’s why we partner with Peach Payments and OZOW, leading payment gateways known for their robust security measures. When you make a purchase with us, your transaction and card details are protected with end-to-end encryption, ensuring that your sensitive information remains confidential. Rest assured, no card details are stored on our website.

Additionally, you can verify that our site is secure by checking for the HTTPS protocol in your browser’s address bar, signifying that all data exchanged between your browser and our site is encrypted.

Why Trust Us?

• Registered Business: We are a fully registered and compliant business, verified by CIPC.
• Secure Transactions: All payments are processed securely through Peach Payments and OZOW.
• Protected Data: We use the latest HTTPS encryption to protect your personal and financial information.
• Customer Satisfaction: We pride ourselves on providing excellent customer service and high-quality products.

Thank you for choosing The Organic Station. We look forward to serving you with the utmost care and dedication.

At The Organic Station, we offer several secure and convenient payment methods to ensure a smooth and safe checkout experience. Choose the option that best suits you:

1. Peach Payments

Peach Payments provides a seamless and secure gateway for online transactions. You can use your credit or debit card with ease, knowing that your information is protected through advanced encryption technology.

• Accepted Cards: Visa, MasterCard
• Fast and Secure: Payments are processed instantly.
• No Additional Fees: Enjoy a hassle-free checkout experience with no hidden charges.

2. Ozow

Ozow makes payments easy, secure, and instant by allowing you to pay directly from your bank account. It’s a fast, contactless payment method with no need for card details.

• Instant Payments: Transactions are completed in real time.
• No Registration Required: Pay directly via your online banking details without signing up.
• Secure and Trusted: Your bank details are not stored, ensuring maximum security.

Important Notes:

• Order Processing: Please note that no items will be reserved or shipped until payment has been received and verified.
• Security: We use trusted and secure payment gateways to ensure your payment details are fully protected at all times.

If you have any questions or experience any issues during payment, feel free to contact our customer support team at hello@organicstation.co.za for assistance.

We offer free delivery on all orders of R500 or more, whether shipped via courier, Bob Box, or Pargo Click & Collect.

Courier Delivery Costs

Cape Town (Local and Surrounds):
R75 for orders under R500
Free for orders of R500 or more

Main Centres:
R90 for orders under R500
Free for orders of R500 or more

Regional & Outlying Areas:
R110 for orders under R500
Free for orders of R500 or more

High-Risk Areas:
Deliveries to high-risk areas will incur an additional R60 surcharge.
If courier delivery is not possible, we will contact you to arrange delivery via Bob Box or Pargo.

Bob Box Locker Delivery

Free for orders of R500 or more
For orders below R500, delivery starts from R50, depending on parcel size and location
Final delivery costs are calculated and displayed at checkout

Pargo Click & Collect

Free for orders of R500 or more
For orders below R500, delivery starts from R80, depending on parcel size and pick-up location
Final delivery costs are calculated and displayed at checkout

Estimated Delivery Times

Courier (Door-to-Door):
(Shipping times begin once your order is dispatched)
Cape Town Local & Surrounds: 1–2 business days
Main Centres: 2–4 business days
Regional & Outlying Areas: 4–6 business days

Bob Box & Pargo Pick-Up Points:
3–6 business days from dispatch

Courier Delivery Requirements

Couriers deliver to physical addresses only (no PO Boxes).
Someone must be available to receive the parcel during business hours (Monday to Friday).
A valid contact number must be provided so the courier can reach you if necessary.

If parcels are returned due to an incorrect/incomplete address, unreachable phone number, or no one being available to receive delivery, return and re-delivery fees will apply.

Delivery Restrictions

We do not deliver via courier to:
Plots, farms, mines, military bases, power stations, major chain stores, game reserves, lodges, airports, or harbours.
Customers in these areas should select Bob Box or Pargo delivery, or arrange delivery to an alternative address.

Bob Box Collection

Bob Box provides a nationwide locker and counter collection service.
You’ll receive a secure one-time PIN (OTP) to collect your parcel.
You can select your preferred pickup location at checkout.

Pargo Collection

Pargo allows pickup from over 2,500 retail locations across South Africa, including Clicks, Legit, and Engen.
You’ll receive tracking info and an OTP once your parcel is ready for collection.
Choose your preferred pick-up point at checkout.

Product Lead Times

Some items show extended shipping lead times on their product page (e.g. “Ships from us in 3–5 days”). This refers to the time we require to source the product before dispatching it.