Shipping Policy

Orders are prepared and dispatched directly from our warehouse. Average processing time is 4–6 business days before dispatch.

• Lead times vary by product and are displayed on each product page.
• If your order includes multiple items, the longest lead time will determine when your full order is dispatched.
• During busy periods or restocks, dispatch may take slightly longer. We’ll notify you by email if your order is delayed.
• Where possible, we may dispatch part of your order early to avoid unnecessary delays.
• Tracking details are provided once your parcel has been shipped and collected by the courier.

• Delivery times depend on your location and the courier’s schedule.
• Major centres: delivery is typically faster.
• Regional/outlying areas: delivery may take longer depending on routes and frequency.
• Deliveries take place Monday to Friday during standard business hours (excluding weekends and public holidays).
• Please allow up to 24 hours after collection for tracking information to update.

Example: If one product shows a 2–4 day dispatch time and another 4–6 days, your full order will ship within 4–6 business days.

• Couriers deliver to the first accessible ground-floor entrance at the provided address.
• If no one is available to receive the parcel, a re-delivery fee may apply.
• Please ensure someone is available during delivery hours to receive and sign for the parcel.

• Please ensure your delivery address is complete and accurate at checkout.
• Address changes after dispatch may incur a reroute or admin fee (currently R85) and can delay delivery.
• We cannot deliver to P.O. Boxes or Private Bags.

• Shipping charges are calculated at checkout based on your delivery method and order value.
• Free delivery applies to orders of R500.00 and over.
• Shipping charges are non-refundable once an order has been dispatched, except where a return is due to defective or incorrectly supplied goods.
• Non-collection from Pargo or Bob Box lockers, as well as courier deliveries returned due to no access, failed delivery attempts, or refusal of delivery, will incur a return and redispatch fee. These charges are billed to us by the courier and will therefore be billed to the customer or deducted from any applicable refund.
• Customers are responsible for all return and reshipping costs where a parcel is returned due to non-collection, incorrect address details, or lack of delivery access.

• Bulk & B2B orders are shipped via courier only to ensure safe handling of larger or heavier packs.
• A flat R100.00 delivery fee applies per Bulk & B2B order.
• Lead times are displayed on each product page and may vary depending on the product or packaging size.
• Bulk items are often packed to order for freshness and may require an extra 1–2 business days before dispatch.
• Free delivery promotions exclude Bulk & B2B orders.

Inspect your parcels on delivery and note any visible damage with the courier driver.

Report any damages, shortages, or incorrect items within 48 hours of delivery by emailing hello@organicstation.co.za with your order number and clear photos.

We’ll assist promptly and arrange replacement or credit in line with our Refund & Returns Policy.

While we aim to deliver within the stated timeframes, delays can occur during peak seasons, courier disruptions, or unforeseen circumstances beyond our control.

We’ll keep you informed if any delays affect your delivery. The Organic Station cannot be held liable for delays outside our reasonable control.