Shipping Policy
Free Delivery
We offer free delivery on all orders over R750, whether shipped via courier, Bob Box, or Pargo Click & Collect.
Courier Delivery Costs
Cape Town (Local and Surrounds):
- R45 for orders up to R350
- R75 for orders between R350.00 and R749.99
- Free for orders over R750
Main Centres:
- R45 for orders up to R350
- R90 for orders between R350.00 and R749.99
- Free for orders over R750
Regional & Outlying Areas:
- R45 for orders up to R350
- R100 for orders between R350.00 and R749.99
- Free for orders over R750
High-Risk Areas:
Deliveries to high-risk areas will incur an additional R60 surcharge.
If courier delivery is not possible, we will contact you to arrange delivery via Bob Box or Pargo.
Bob Box Locker Delivery
- Free for orders over R750
- For orders below R750, delivery rates start from R45, depending on parcel size and location
- Final delivery costs are calculated and displayed at checkout
Pargo Click & Collect
- Free for orders over R750
- For orders below R750, delivery rates start from R45, depending on parcel size and pick-up location
- Final delivery costs are calculated and displayed at checkout
Estimated Delivery Times
Courier (Door-to-Door):
(Shipping times begin once your order is dispatched)
- Cape Town Local & Surrounds: 1–2 business days
- Main Centres: 2–4 business days
- Regional & Outlying Areas: 4–6 business days
Bob Box & Pargo Pick-Up Points:
-
3–6 business days from dispatch
Courier Delivery Requirements
- Couriers deliver to physical addresses only (no PO Boxes).
- Someone must be available to receive the parcel during business hours (Monday to Friday).
- A valid contact number must be provided so the courier can reach you if necessary.
If parcels are returned due to an incorrect or incomplete address, unreachable phone number, or no one being available to receive delivery, return and re-delivery fees will apply.
Delivery Restrictions
We do not deliver via courier to:
-
Plots, farms, mines, military bases, power stations, major chain stores, game reserves, lodges, airports, or harbours.
Customers in these areas will need to arrange delivery to an alternative address or use Bob Box or Pargo.
Bob Box Collection
Bob Box provides a nationwide locker and counter collection service.
- You’ll receive a secure one-time PIN (OTP) to collect your parcel.
- You can select your preferred pickup location at checkout.
Pargo Collection
Pargo allows pickup from over 2,500 retail locations across South Africa, including Clicks, Legit, and Engen.
- You’ll receive tracking info and an OTP once your parcel is ready for collection.
- Choose your preferred pick-up point at checkout.
Product Lead Times
Some items show extended shipping lead times on their product page (e.g. “Ships from us in 3-5 days”), which refers to the time we require to source the product before dispatching it.